Privacy Policy

Secure Vaults collects personal information to provide you with the products and services you request as well as information on other products and services offered by or through us. We are committed to protecting the privacy of your personal information. Secure Vaults is a trading name of 1529 Limited (company number 15058188). Our registered office is 12 Darley Abbey Mills, Darley Abbey, Derby, Derbyshire, DE22 1DZ.

Please read this Privacy Policy carefully before submitting any information about yourself to us.

About this Policy

This Privacy Policy explains how and why we acquire and use your personal information when you visit our website (www.securevaultsderby.co.uk) or when you contact us or use our products and services. This includes any application, successful or otherwise, through the Secure Vaults website or directly in a store. By providing us with details, whether through the website or in person, you are accepting the information collection, use and other business practices disclosed in this Privacy Policy.

Who is the Data Controller?

For the purposes of data protection laws, Secure Vaults is the “data controller” of all personal information that is collected, used and/or otherwise processed under this Privacy Policy.

Why do we collect your information?

Any information you provide us, either using the internet or by any other means, is only collected for purposes which are reasonably necessary for, or directly related to, one or more of our business functions, products or activities.

These purposes include using and processing your information:

• To confirm your identity in order to create your account and ensure that you are eligible to open a safe deposit box account with us.
• To conduct required anti-money laundering checks on you, and associated financial crime and fraud monitoring, in connection with the use of our safe deposit boxes.
• To provide you with information about your safe deposit box account with us.
• To verify your identity when accessing our services.
• To detect and prevent fraud or unlawful acts.
• We will retain your banking and payment card details to facilitate future payments and refunds on your account.
• We have a legitimate interest in ensuring that the Website operates effectively, and to do this we may use your Personal Data to monitor, improve and administer the Website and the services provided on the Website.
• To contact you to ensure customer satisfaction in respect of our role as a service provider and assist you in getting the best value from our services.
• To advise and update you about our services and additional products and services which might directly relate to our services.
• To respond to customer support or other enquiries requesting information. We may also intercept, record and/or monitor any communication(s) (including telephone calls or other electronic communications) between you and us. We may do so in order to resolve queries in the future and for the purposes of ensuring security, staff training and complying with our regulatory and legal responsibilities.
• In certain other circumstances we may seek your consent to use your Personal Data. In this case we will ask you to confirm your agreement to your Personal Data being processed for a specific purpose, either through the Website or by another means.
• We need your Personal Data to provide the services and if you fail to provide Personal Data when requested then we may not be able to provide services or a part of them.

What information do we collect about you?

The personal information we collect from you is used to enable us to provide the specific service or product you have requested in store or is information required to assist you in using our website.

Personal information includes the following:

• Information you give us: When you complete an application form to use our services or make an enquiry about our services on our website at www.securevaultserby.co.uk or any of its sub-domains and any associated forms, we will ask you to provide certain personal information, being your identity and contact details, banking and payment card information in order that we may provide services to you. We may also collect biometric data to identify you when using our services. We may also collect your Personal Data when you interact with our employees on the phone or in person and we may record those conversations, either because we are required to do so under regulation, or for training purposes so that we can improve our services.
• Information we get from your use of our website: Secure Vaults collects information about the services you use and how you use them, such as when you view and interact with the Website. In addition, we may gather certain information about you, including details of your operating system, browser version, domain name and IP address, and the details of any website from which you accessed the Website.
  Cookies and similar technologies: Secure Vaults may set and access cookies on your device, which are small files that reside on your device’s storage that generally contain an anonymous unique identifier and are accessible only by the website that placed them there and not any other sites. You can choose to enable or disable cookies in your web browser. By default, your browser will accept cookies, but this can be altered. In addition, you may delete cookies that have already been placed on your hard drive. For further details please consult the help menu in your browser. Disabling or deleting cookies may prevent you from using the full range of services available on our website.
• We may also record telephone conversations and CCTV images to offer you additional security, resolve complaints, for staff training purposes, and to improve our service standards.

Who do we disclose or share your information with?

We will not otherwise transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law. If we undergo re-organisation or are sold to a third party, you agree that any information we hold about you may be transferred to that re-organised entity or third party.

How we store your personal information?

Your information is securely stored. We will retain your personal information for as long as you maintain a safe deposit box account with Secure Vaults to ensure compliance with legal and regulatory record-keeping obligations. Following this period, we will securely destroy all information pertaining to you.

Accuracy of personal data

If you believe that any of the Personal Data, we hold about you is inaccurate, you may notify us using the contact details on the website or within your documentation in order to correct it. It is your responsibility to ensure that any Personal Data you have provided to us remains accurate and to notify us if there are any changes in your Personal Data.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.