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Frequently Asked Questions

Below is a list of our most commonly asked questions. If you are unable to find the information you are looking for, please do not hesitate to contact us using the following details or by filling out our contact form. Our team is always happy to assist.

A safe deposit box is a secure box used to store important documents and valuable assets. It is located within a highly secure vault, and exclusive access is granted solely to account holders. Entry requires passing through multiple layers of authentication. Safe deposit boxes come in various sizes to suit individual requirements and can be rented for durations of one, two, three, five or ten years.
A safe deposit box provides unparalleled security and peace of mind compared to storing valuables at home. With the numerous advanced security measures in place your valuable possessions and important documents are protected against theft, fire, flood, and other potential risks. Moreover, securing your valuables in a safe deposit box has the potential to reduce your home insurance premium and provide comprehensive insurance coverage for your items. Standard home insurance policies have limits on the payout for individual valuable items, potentially leaving you underinsured for the full value of your possessions. While insurers may offer additional coverage options, they often come at a higher premium and may require extra security measures at home, leading to increased costs. Opting to use a safe deposit box not only provides adequate coverage for your valuables but can also significantly lower your home insurance expenses.
You will need to provide one form of identification and one proof of address. We accept the following documents. For proof of identification:
  • Current signed passport
  • Current UK photocard driving license (providing it is not being used as proof of address)
  • Non-EEA nationals must provide a current passport with a valid UK visa

For proof of address:

  • Utility bill (dated within the last three months)
  • Bank, credit card or mortgage statement (dated within the last three months)
  • Council tax bill (dated within the last three months)
  • Current UK photocard driving license (providing it is not being used as proof of identity)

The rest is simple. View our straightforward few-step registration process here. We recommend making a pre-booking to guarantee the availability of our staff to assist you upon your arrival. You can pre-book by contacting us on 01332 986 670 or by filling out a contact form.

Typically, customers will place items and documents of value and importance to them such as jewellery, watches, cash, gold, silver, collector’s items, family heirlooms, antiques, wills, deeds, marriage certificates, passports and much more.
Unlawful or dangerous items such as weaponry, explosives or items obtained through crime are not permitted to be kept in our safe deposit boxes. For a complete list, please see to our terms and conditions.

Your safe deposit box is only accessible to you and any additional account holders. No third party or Secure Vaults has access to your
secure box. While you are not required to disclose the contents of your box to us, we strongly advise you to maintain a comprehensive
inventory, along with valuations and pictures of your items for insurance purposes.

Accessing your safe deposit box involves a multi-stage security process, requiring the presentation of your RFID card, PIN number, biometrics, and locker key. The procedure, designed for our customers, is user-friendly and entirely secure. Customers enjoy unlimited access to their safe deposit box during business hours, details of which can be found below. No appointment is necessary.

Monday to Saturday: 09.30 – 17:30
Sunday and Bank Holidays: Closed

Last entry into the vault is 15 minutes before all closing times.

Please be aware that our vault is equipped with a time lock, strictly prohibiting access outside regular operating hours under any circumstances.

Ensuring the highest level of security for your safe deposit box is our top priority. We place great importance on implementing stringent measures to guarantee the safety and protection of your belongings. Your safe deposit box is safeguarded by a state-of-the-art timedlock vault, recognised as one of the most secure globally. Additional security features include sophisticated alarm systems directly linked to law enforcement, high-definition CCTV for continuous surveillance monitored 24/7, and advanced biometric recognition authentication systems. This list is not exhaustive, as further undisclosed security measures and protocols are in place to maintain the highest levels of protection.
You can upgrade to a larger safe deposit box size at any time. Any credit will be applied toward the new box size of your choice, subject to availability. If you choose to downgrade to a smaller box before your term ends, please note that we do not refund any remaining rental paid. Instead, you may choose to wait and downgrade when your annual term ends. Please be aware that charges do apply for upgrades or downgrades.
You must inform us immediately if any of the keys are mislaid or stolen. We will replace your safe deposit box lock whilst you are in attendance and provide you with two new keys. You will incur charges for the fees associated with changing the locks.

Your items are insured up to the value of £15,000, courtesy of Secure Vaults. We recommend obtaining additional insurance to ensure full coverage for the value of your items. Our team members are available to assist you in arranging the necessary additional coverage.

For more detail see our insurance page.

You will be notified, either by email or letter, approximately one month before your membership expires, inviting you to renew for another term. We offer various payment methods for your renewal fees, including cash, debit card, or Bacs.

If you choose not to renew, you are required to submit written notice at least one month before the end of your contract. Your box must be emptied, and the keys and RFID card returned to us by the last day of your term.

List of Accepted Documents

You will need to provide one form of identification and one proof of address.

We accept the following documents.

For proof of identification:

  • Current signed passport
  • Current UK photocard driving license (providing it is not being used as proof of address)
  • Non-EEA nationals must provide a current passport with a valid UK visa

For proof of address:

  • Utility bill (dated within the last three months)
  • Bank, credit card or mortgage statement (dated within the last three months)
  • Council tax bill (dated within the last three months)
  • Current UK photocard driving license (providing it is not being used as proof of identity)

Register For A Box